Cancellation & refund policy

Before a partner accepts an order, you may request cancellation. Once preparation starts or the delivery has left the shop, made-to-order food generally cannot be cancelled for a change of mind. Grocery and packaged products may have different return conditions shown by the partner. If an item is missing, wrong, damaged, unsafe, defective, not delivered or materially late, contact us promptly with your order number and evidence. Eligible refunds or remedies are reviewed under applicable law. If a partner declines an order, the platform may offer it to another eligible nearby partner with the same items and prices; otherwise the order is cancelled. The partner prepares and delivers the order; GetFood facilitates the ordering service and helps route complaints. This policy does not limit statutory consumer rights.

How to raise an issue

Keep your order number, photos where relevant and a short description. Email patner@getfood.store. We will review with the partner. Payment refunds, where applicable, follow the payment method and processing timelines communicated to you.